Troubleshooting
Here are some helpful tips to problems you may experience accessing the
AARC Public Library:
PDF files seem to take forever to appear.
When I click on a PDF icon or try to load a PDF
file from the Search Results, the Adobe Reader doesn't load.
The Adobe Reader runs "standalone"
in its own window, not inside the browser window.
When I resize my browser to get a better look
at a PDF document, the Adobe viewer doesn't resize.
PDF files seem to take forever to appear.
Adobe Portable Document files can be very large. They are typically about
75K bytes per page, and may run from one page to hundreds. A 56K analog
modem will download each page of a PDF file in approximately 15 to 30
seconds. Therefore, a very large PDF file may take 10 minutes or even
longer to load with such a modem. All PDF files are tagged with their
size in bytes, so that you can make an informed choice as to whether it's
"worth it" to view the file.
Note that the Table of Contents features documents in individual scanned-page
format as well, and these are much quicker to download and view. If you
see a document in a search window that you'd like to view but it seems
too large, the entry should contain enough information for you to find
the scanned page set in the Table of Contents without too much trouble.
When I click on a PDF icon or try to load
a PDF file from the Search Results, the Adobe Reader doesn't load.
The Adobe Acrobat Reader is a separate program created by Adobe Inc.,
and freely downloadable from their web site. The Reader is currently bundled
with web browsers and many computer operating systems, but if your computer
is an older model, it is possible you don't have it. If you're not sure
whether you have this viewer or not, click this
link to test for the presence of the Adobe Reader. If you were taken
to a test PDF document, congratulations. Otherwise, see the link below.
 Click
on the icon to the left to download the Adobe Reader from Adobe's web
site.
The Adobe Reader runs "standalone"
in its own window, not inside the browser window.
This shouldn't happen with Microsoft's Internet Explorer, but may happen
with Netscape's browsers. The solution, assuming you are running under
Microsoft Windows, is to hand-copy a particular DLL file from the Adobe
Reader directory to the Netscape plug-ins directory. You can do this using
the standard copy and paste techniques of Windows Explorer. This file
is named something like "nppdf32.dll." The Adobe Reader plug-in
folder will be something like:
c:\Program Files\Adobe\Acrobat5\Reader\Browser (folder will vary depending
on Reader version and installation folder)
and should be copied to a folder which may be named something like:
c:\Program Files\Netscape\Communicator\Program\Plugins
Unfortunately, the steps to fix this problem cannot be laid out more
exactly, as they depend on the version of each of these programs (Adobe
Reader and Netscape) and where each of these two programs have been installed.
When I resize my browser to get a better
look at a PDF document, the Adobe viewer doesn't resize.
This problem may appear when viewing PDF documents from the Search page
if you are using Netscape version 4. It is caused by a "resizing"
bug in that browser. Solutions include:
- Upgrade your browser to Netscape 6 (a free download from www.netscape.com
- clickon the Browser
Central tab).
- Resize the Search page (to maximum size, for instance) before opening
a PDF document.
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